Sales Engineer - Germany

TREND MICRO™ Incorporated is a global leader in antivirus and content security software and services. Its innovative, centrally-managed solutions protect networks at all levels, from the network layer through to the desktop, helping businesses of all sizes manage today’s Internet security threats. With its Trend Micro PC-cillin™ Internet Security solution Trend Micro also protects home users against all types of Internet threats.

Working in conjunction with Sales, Marketing and Product Managers, the Sales Engineer will be the technical bridge between our Sales Representatives and their pre-sales customers. The Sales Engineer will take ownership of the prime technical relationship with our pre-sales customers to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online and via telephone.

Job Description:

• Responsibility for working with the sales teams, delivering sales & technical presentations to customers, performing needs analysis, architecting solutions and matching the best technical solutions to meet customer’s requirements
• Share best practices with Sales Engineers to enhance the quality and efficiency of the other members
• Maintain and expand working knowledge of current and beta (non-released) Trend Micro products
• Provide software / network troubleshooting on minor technical issues to channel / presales customers
• Prepare and deliver product training to both sales and Trend Premium Resellers (technical and sales staff)
• Preparation, delivery of presentations and following up on technical presentations
• Product demos – preparation, delivery and follow up on technical product demos
• Provide technical back up to sales – attend trade shows, follow up after sales calls / visits etc.
• Day to day – deal with unscheduled items e.g. internal questions from sales, incoming presales calls etc.

Requirements:

• Willingness to travel to attend customer visits, presentations, marketing and other events
• Ability to effectively instruct or guide customers onsite, online and via telephone
• Ability to conduct formal and informal training sessions or presentations
• Strong multi-tasking and problem solving abilities, quick learner with desire to learn new tools and techniques
• Strong verbal and written communication skills, customer service, account management and negotiation skills with the ability to interface with a diverse set of clients
• Excellent English – written and spoken

• Work in fast-paced, high pressure environment under supervision to provide technical knowledge of Trend Micro software products within pre-sales customer’s environments
• Ability to work to tight deadlines
• Flexible working hours, manage own time effectively

Qualifications/Education/Experience:

• Previous experience working with multi-cultural teams
• Several years experience of sales engineer role in computer Software or systems and / or technical support
• Knowledge with anti-virus, anti-spam, web filtering, content technologies, and / or other security technologies would be a major advantage
• Trend Product TCSE (L2 certified) would be preferred
• Knowledge of Microsoft Windows NT 4.0 or 2000/2003 or UNIX (AS/400 or S390) Operations Systems
• Experienced in one or more of the following: Server/Desktop Operating Systems, Networking Architecture, Messaging Servers, Firewalls, Inter-relational products and peripheral customized to each client network
  
  

• One or more of the following certifications or related experience:

• MCP/MCSA certification on Windows NT 4.0 or 2000/2003
• UNIX System Administrator/Solaris Administrator
• Certified Lotus Professional
• CNE or CNA

Please forward your CV and Covering Letter in English by e-mail to:
Simone Lechermayer, Human Resources Specialist
Email: recruitment@trendmicro.de

Location: Munich, Germany